Return & Refund Policy

REFUND POLICY

1. You must select the mode of refund. If you have made online payments, the amount will be credited back to the account from which you have made the payment. If you have paid cash on delivery, you must provide bank details to which the refund has to be credited.
2. After providing all details, you must confirm that the product is unused and it has original tags.
3. The delivery executive then picks up the product and the amount is refunded within 7 working days.

 

RETURN POLICY

At Bliss Jouels, our commitment to providing exceptional products and ensuring customer satisfaction is paramount. We believe in transparency and aim to make your shopping experience with us as straightforward as possible. Therefore, it's essential to communicate our return policy clearly.

Return Policy Overview:

Bliss Jouels stands firm in its policy on returns, as we do not accept returns for any products purchased on our website, except in cases where the product received is damaged or defective upon delivery. While we understand that individual circumstances may vary, we want to outline the reasons behind this policy to provide you with a comprehensive understanding of our approach.

Exceptional Cases:

In instances where the product you receive is damaged or defective upon delivery, we recognize the need for a resolution. In such cases, Bliss Jouels gladly accepts returns and initiates a seamless process to address the issue promptly. We believe in rectifying any discrepancies or faults that may occur during the shipping process, ensuring that you receive products in perfect condition.

Quality Assurance:

Our no-return policy is a testament to the rigorous quality control measures we implement at Bliss Jouels. We strive to deliver products that meet the highest standards of craftsmanship and design. By adhering to a strict quality assurance process, we aim to minimize the likelihood of receiving damaged or defective items, offering you a consistent and positive shopping experience.

Clear Communication:

We recognize the importance of clear communication when it comes to return policies. Our no-return policy is prominently displayed on our website and is communicated at various stages of the purchasing journey. This transparency is intended to set clear expectations and avoid any confusion regarding our stance on returns.

Customer Support:

While our general policy is no returns, we understand that exceptional circumstances may arise. If you believe your situation requires special consideration, we encourage you to reach out to our dedicated customer support team. They are available to address your concerns, explore potential solutions, and provide assistance within the framework of our policies.

Damage or Defect Reporting Process:

In the rare event that you receive a damaged or defective product, Bliss Jouels has a well-defined reporting process. We recommend that you contact our customer support team promptly, providing detailed information about the issue and, if possible, accompanying photographic evidence. This allows us to assess the situation accurately and take appropriate action to remedy the situation.

Conclusion:

Bliss Jouels is committed to delivering a shopping experience that exceeds your expectations. While our general policy is no returns, we are equally committed to addressing any issues related to damaged or defective products with diligence and efficiency. We believe in fostering trust through clear communication, exceptional product quality, and unwavering customer support. Thank you for choosing Bliss Jouels, where your satisfaction is our top priority.

 

Cancellation Policy at Bliss Jouels: Your Window of Opportunity

At Bliss Jouels, we understand that circumstances may change, and sometimes, a need to cancel an order may arise. To provide you with flexibility and a smooth shopping experience, we offer a cancellation window of 24 hours from the time of order placement.